'The Department of Justice Canada (Justice) provides legal services to federal government departments and agencies across Canada. Steady growth in the demand, and corresponding cost, for these services led Justice to undertake a Legal Services Review in 2014 and commit to capping the total cost of Government of Canada legal services at $499.8M annually. Through the Legal Services Review, Justice, in partnership with its client departments and agencies (partner departments), launched a series of measures to improve productivity, cost effectiveness and business excellence of its operations. The Managing Demand Initiative (MDI) was one of four measures that support a Legal Services Review commitment to “Redefine the Justice-client Partnership.” Under the MDI, Justice sought to manage the demand for legal services by: working with partner departments to identify low risk, low priority work that does not require legal advisory support; and enhancing the use of tools to help screen, triage, redirect, and resolve requests for legal services. The objectives of the audit were to determine whether: the deliverables of the MDI have been achieved (or are on track to be achieved); and adequate and ongoing mechanisms are in place to sustain progress and support a whole-of-government approach to containing legal service costs by better managing demand for legal services“--p. 1, 5.