The mediator's toolkit : formulating and asking questions for successful outcomes

O'Sullivan, Gerry (Mediator) (author.). Canadian Electronic Library (Firm), (distributor.).

Summary: "Knowing how to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives are the main challenge for mediators and the key to successful conflict resolution. Employs the author's "S Questions Model," to provide readers with the skills and tools to develop and ask strategic questions that result in successful outcomes in any context. The S Questions Model toolkit dives into four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information seeking dimension, and the shifting thinking dimension"--Back cover.

Record details

ISBN: 9781771422864
ISBN: 9780865718975
Physical Description: remote
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1 electronic text (xvii, 237 pages) : illustrations
Publisher: Gabriola Island [British Columbia] : New Society Publishers, [2018]
Distributor: Ottawa, Ontario : Canadian Electronic Library, 2018.
Copyright: ©2018

Content descriptions

General Note:	Issued as part of the desLibris books collection.
Bibliography, etc. Note:	Includes bibliographical references (pages 227-229) and index.
Formatted Contents Note:	Section I: The S Questions model-theory : Introduction and purpose of the S Questions model ; How we process and communicate information ; Working with the brain in mediation --
Restrictions on Access Note:	Access restricted to authorized users and institutions.
Additional Physical Form available Note:	Also available in print version.
System Details Note:	Mode of access: World Wide Web.