E-book
The mediator's toolkit : formulating and asking questions for successful outcomes / Gerry O'Sullivan.
"Knowing how to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives are the main challenge for mediators and the key to successful conflict resolution. Employs the author's "S Questions Model," to provide readers with the skills and tools to develop and ask strategic questions that result in successful outcomes in any context. The S Questions Model toolkit dives into four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information seeking dimension, and the shifting thinking dimension"--Back cover.
Record details
- ISBN: 9781771422864
- Physical Description: 1 electronic text (xvii, 237 pages) : illustrations
- Publisher: Gabriola Island [British Columbia] : New Society Publishers, [2018]
- Distributor: Ottawa, Ontario : Canadian Electronic Library, 2018.
- Copyright: ©2018
Content descriptions
| General Note: | Issued as part of the desLibris books collection. |
| Bibliography, etc. Note: | Includes bibliographical references (pages 227-229) and index. |
| Formatted Contents Note: | Section I: The S Questions model-theory : Introduction and purpose of the S Questions model ; How we process and communicate information ; Working with the brain in mediation -- Section 2: Practical application of the S Questions model : Methodology to minimize an avoid-threat reflex when asking questions ; The S Questions model applided to a mediation process -- Section 3: Practical application of S1, S2 and S3 questions ; The subject matter dimension of questions ; The structure dimension of questions ; The seeking information dimension of questions -- Section 4: Practical application of S4 questions : The eight types of S4: Shift thinking dimension of questions ; Journey of inference questions ; Neuro-linguistic programming questions ; Distinction and difference questions ; Reflective connecting questions ; Cognitive elements-based questions ; Other people questions ; Underlying interests questions ; Future focus questions. |
| Restrictions on Access Note: | Access restricted to authorized users and institutions. |
| Additional Physical Form available Note: | Also available in print version. |
| System Details Note: | Mode of access: World Wide Web. |
Search for related items by subject
| Subject: | Mediation. Conflict management. |
| Genre: | Electronic books. |
