Human relations for career and personal success : concepts, applications, and skills

DuBrin, Andrew J. (author.).

Record details

ISBN: 9780134130408
ISBN: 0134130405
Physical Description: print
xx, 532 pages ; 28 cm
Edition: Eleventh edition.
Publisher: Boston : Pearson, [2017]

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references and indexes.

Formatted Contents Note:

Machine generated contents note: pt. I Understanding and Managing Yourself -- ch. 1 Human Relations and You -- How Studying Human Relations Can Help You -- How Work and Personal Life Influence Each Other -- Human Relations Begins with Self-Understanding -- How the Human Relations Movement Developed -- Major Factors Influencing Job Performance and Behavior -- ch. 2 Self-Esteem and Self-Confidence -- Nature of Self-Esteem, Its Development, and Its Consequences -- Enhancement of Self-Esteem -- Importance of Self-Confidence, and Its Sources -- Developing and Strengthening Your Self-Confidence -- Codependency and Its Link to Low Self-Esteem and Low Self-Confidence -- ch. 3 Self-Motivation and Goal Setting -- How Needs and Motives Influence Motivation -- How Goals Contribute to Self-Motivation -- Self-Motivation Techniques -- How to Develop the Self-Discipline to Achieve Goals and Stay Motivated -- ch. 4 Emotional Intelligence, Attitudes, and Happiness -- Emotional Intelligence -- Components of Attitudes and How They Are Acquired and Changed -- Happiness and How It Can Be Acquired and Enhanced -- ch. 5 Values and Ethics -- Values as a Part of Understanding Human Relations -- Importance of Being Concerned About Business Ethics -- Guidelines for Making Ethical Decisions and Behaving Ethically -- ch. 6 Problem Solving and Creativity -- Personal Characteristics That Influence Your Problem-Solving Ability -- Problem-Solving and Decision-Making Steps -- Creativity in Decision Making -- Improving Your Creativity -- How Critical Thinking Relates to Problem Solving and Creativity -- How Multiple Intelligences Contribute to Problem Solving and Creativity -- pt. II Dealing Effectively with People -- ch. 7 Personal Communication Effectiveness -- How Communication Takes Place -- Nonverbal Communication (Sending and Receiving Silent Messages) -- Using Social Media to Enhance Communication Effectiveness -- Frequent Barriers to Communication -- Building Bridges to Communication -- Overcoming Gender Barriers to Communication -- Enhancing Your Listening Skills -- Personal Communication Style -- ch. 8 Communication in the Workplace -- Formal Channels of Communication Within Organizations -- Informal Channels of Communication Within Organizations -- Challenges to Interpersonal Communication Created by Communication Technology -- Doing an Effective Job of Conducting or Participating in a Business Meeting -- ch. 9 Specialized Tactics for Getting Along with Others in the Workplace -- Developing a Good Relationship with Your Manager or Team Leader -- Coping with a Problem Manager -- Building Good Coworker Relationships -- Building Good Relationships with Customers -- ch. 10 Managing Conflict -- Why So Much Conflict Exists -- Good and Bad Sides of Conflict -- Techniques for Resolving Conflict -- Dealing with Difficult People -- Suggestions for Managing Anger -- ch. 11 Becoming an Effective Leader -- Traits and Characteristics of Effective Leaders -- Behaviors and Skills of Effective Leaders -- Leadership Style and Style Flexibility -- Techniques for a Leader Getting Along Well with Subordinates -- Developing Your Leadership Potential -- Key Challenges of Being a First-Time Leader -- ch. 12 Motivating Others and Developing Teamwork -- Diagnosing Work Motivation -- Motivation Through Empowerment, Job Design, and Various Forms of Positive Reinforcement -- Strategies and Tactics for Building Teamwork -- Understanding Group Dynamics to Improve Teamwork Development and Motivation -- Characteristics of an Effective Work Group -- ch. 13 Diversity and Cross-Cultural Competence -- Major Dimensions of Differences in Cultural Values -- Approaches to Improving Cross-Cultural Relations -- Overcoming Cross-Cultural Communication Barriers -- Additional Ways in Which Organizations Use Diversity to Advantage -- Legal Aspects of Working in a Culturally Diverse Environment -- pt. III Developing Career Thrust -- ch. 14 Getting Ahead in Your Career -- Basics of Conducting a Job Search -- Career Advancement Strategies and Tactics -- Developing Your Networking Skills -- ch. 15 Learning Strategies, Perception, and Life Span Changes -- Major Learning Strategies and Processes -- Several Different Learning Styles -- How Perception Influences Our Interpretation of the World -- How We Respond to Life Span Changes and Challenges -- Basic Concepts about Changing Careers -- Tactics for Coping with Change -- ch. 16 Developing Good Work Habits -- Dealing with Procrastination -- Proper Attitudes and Values to Develop for Productivity -- Effective Time-Management Techniques -- Overcoming Time Wasters -- pt. IV Staying Emotionally Healthy -- ch. 17 Managing Stress and Personal Problems -- Physiology and Consequences of Stress -- Sources of Stress in Personal Life -- Key Sources of Work Stress -- Several Effective Approaches to Managing Stress -- Two Key Perspectives on Understanding and Dealing with Personal Problems.