1. Assessing the scope and goals of the organization -- Introduction: the challenge of designing the organization -- multi-contingency organizational design -- information-processing view -- Select an organization for analysis -- Assess the scope of the organization -- Assess the organization's goals -- Diagnostic questions -- Misfits and balancing competing design dimensions -- Summary -- Glossary -- Where are you in the step-by-step approach? -- 2. Strategy -- Introduction -- Reactor -- Defender -- Prospector -- Analyzer without innovation -- Analyzer with innovation -- Diagnostic questions -- Fit and misfits -- Summary -- Glossary -- 3. Environment -- Introduction -- Calm environment -- Varied environment -- Locally stormy environment -- Turbulent environment -- Diagnostic questions -- Fit and misfits -- Summary -- Glossary -- Where are you in the step-by-step approach? -- 4. configuration of the firm -- Introduction -- Configuration -- Simple configuration -- Functional configuration -- Divisional configuration -- Matrix configuration -- Diagnostic questions -- Fit and misfits -- Summary -- Glossary -- 5. New organizational forms -- Introduction -- Configurations for spanning geography -- Global -- International -- Multi-domestic -- Transnational -- External agreements in organizational designs -- Self-contained -- Outsourcer -- Collaborative community -- Confederation -- Diagnostic questions -- Fit and misfits -- Summary -- Glossary -- Where are you in the step-by-step approach? -- 6. Task design -- Introduction -- Orderly -- Complicated -- Fragmented -- Knotty -- Diagnostic questions -- Fit and misfits -- Summary -- Glossary -- 7. People -- Introduction -- Shop -- Factory -- Laboratory -- Office -- Diagnostic questions -- Fit and misfits -- Summary -- Glossary -- 8. Leadership and organizational climate -- Introduction -- Leadership style -- Maestro -- Manager -- Leader -- Producer -- Organizational climate -- Group -- Internal process -- Developmental -- Rational goal -- Diagnostic questions -- Fit and misfits -- Summary -- Glossary -- Where are you in the step-by-step approach? -- 9. Coordination, control, and information and -- knowledge systems -- Introduction -- Coordination and control systems -- Family -- Machine -- Market -- Clan or mosaic -- Information and knowledge systems -- Event-driven -- Data-driven -- People-driven -- Relationship-driven -- Diagnostic questions -- Fit and misfits -- Summary -- Glossary -- 10. Incentives -- Introduction -- Personal pay -- Skill pay -- Bonus-based -- Profit-sharing/gain-sharing -- Diagnostic questions -- Fit and misfits -- Summary -- Glossary -- Where are you in the step-by-step approach? -- 11. Designing the architecture and the sequence of change -- Introduction -- Setting the stage for what to do -- sequence of changes -- Assessing the content costs -- Assessing the process costs -- What are the difficulties of change? -- Determining the sequence of change -- Managing misfits over time -- Adapting for better performance in the short term -- Anticipating the future -- Dynamic fit and time -- organizational life cycle -- Summary -- Glossary -- Where are you in the step-by-step approach? -- 12. Implementing the change: who should do what when? -- Introduction -- Specifying and implementing the change project -- What: define the tasks as projects and sub-projects -- Who: assign responsibilities -- When: decide on milestones and deadlines -- Follow up on deadlines -- Communication -- Summary -- Glossary -- Where are you in the step-by-step approach?.