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Proactive customer service : Telephone Doctor customer service training
DVD
DVD
| Call number: | HF 5541 .T4 T268 2017 v.7 | ||||||||
| Publisher: | St. Louis, MO : Telephone Doctor, 2017. | ||||||||
| Phys. Desc.: | 1 videodisc (19 min.) ; sd., col., b&w : 4 3/4 in. + leader's guide, participant workbooks & PowerPoint presentations available at telephonedoctor.com/workbooks/ | ||||||||
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0 of 1 copy available at University College of the North Libraries.
Business friendly customer service : Telephone Doctor customer service training
DVD
DVD
| Call number: | HF 5541 .T4 T268 2017 v.10 | ||||||||
| Publisher: | St. Louis, MO : Telephone Doctor, 2017. | ||||||||
| Phys. Desc.: | 1 videodisc (17 min.) ; sd., col., b&w : 4 3/4 in. + leader's guide, participant workbooks & PowerPoint presentations available at telephonedoctor.com/workbooks/ | ||||||||
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0 of 1 copy available at University College of the North Libraries.
The service mentality : Telephone Doctor customer service training
DVD
DVD
| Call number: | HF 5541 .T4 T268 2017 v.1 | ||||||||
| Publisher: | St. Louis, MO : Telephone Doctor, 2017. | ||||||||
| Phys. Desc.: | 1 videodisc (23 min.) ; sd., col., b&w : 4 3/4 in. + leader's guide, participant workbooks & PowerPoint presentations available at telephonedoctor.com/workbooks/ | ||||||||
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1 of 1 copy available at University College of the North Libraries.
The killer words of customer service : Telephone Doctor customer service training
DVD
DVD
| Call number: | HF 5541 .T4 T268 2017 v.12 | ||||||||
| Publisher: | St. Louis, MO : Telephone Doctor, 2017. | ||||||||
| Phys. Desc.: | 1 videodisc (20 min.) ; sd., col., b&w : 4 3/4 in. + leader's guide, participant workbooks & PowerPoint presentations available at telephonedoctor.com/workbooks/ | ||||||||
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0 of 1 copy available at University College of the North Libraries.
Five forbidden phrases : Telephone Doctor customer service training
DVD
DVD
| Call number: | HF 5541 .T4 T268 2017 v.4 | ||||||||
| Publisher: | St. Louis, MO : Telephone Doctor, 2017. | ||||||||
| Phys. Desc.: | 1 videodisc (18 min.) ; sd., col., b&w : 4 3/4 in. + leader's guide, participant workbooks & PowerPoint presentations available at telephonedoctor.com/workbooks/ | ||||||||
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1 of 1 copy available at University College of the North Libraries.
The six cardinal rules of customer service : Telephone Doctor customer service training
DVD
DVD
| Call number: | HF 5541 .T4 T268 2017 v.5 | ||||||||
| Publisher: | St. Louis, MO : Telephone Doctor, 2017. | ||||||||
| Phys. Desc.: | 1 videodisc (19 min.) ; sd., col., b&w : 4 3/4 in. + leader's guide, participant workbooks & PowerPoint presentations available at telephonedoctor.com/workbooks/ | ||||||||
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1 of 1 copy available at University College of the North Libraries.
Essential telphone skills : Telephone Doctor customer service training
DVD
DVD
| Call number: | HF 5541 .T4 T268 2017 v.8 | ||||||||
| Publisher: | St. Louis, MO : Telephone Doctor, 2017. | ||||||||
| Phys. Desc.: | 1 videodisc (20 min.) ; sd., col., b&w : 4 3/4 in. + leader's guide, participant workbooks & PowerPoint presentations available at telephonedoctor.com/workbooks/ | ||||||||
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0 of 1 copy available at University College of the North Libraries.
How to handle the irate customer: Telephone Doctor customer service training
DVD
DVD
| Call number: | HF 5541 .T4 T268 2017 v.11 | ||||||||
| Publisher: | St. Louis, MO : Telephone Doctor, 2017. | ||||||||
| Phys. Desc.: | 1 videodisc (11 min.) ; sd., col., b&w : 4 3/4 in. + leader's guide, participant workbooks & PowerPoint presentations available at telephonedoctor.com/workbooks/ | ||||||||
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1 of 1 copy available at University College of the North Libraries.
The six steps to service recovery : Telephone Doctor customer service training
DVD
DVD
| Call number: | HF 5541 .T4 T268 2017 v.9 | ||||||||
| Publisher: | St. Louis, MO : Telephone Doctor, 2017. | ||||||||
| Phys. Desc.: | 1 videodisc (20 min.) ; sd., col., b&w : 4 3/4 in. + leader's guide, participant workbooks & PowerPoint presentations available at telephonedoctor.com/workbooks/ | ||||||||
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0 of 1 copy available at University College of the North Libraries.
Listening skills to improve engagement : Telephone Doctor customer service training
DVD
DVD
| Call number: | HF 5541 .T4 T268 2017 v.2 | ||||||||
| Publisher: | St. Louis, MO : Telephone Doctor, 2017. | ||||||||
| Phys. Desc.: | 1 videodisc (22 min.) ; sd., col., b&w : 4 3/4 in. + leader's guide, participant workbooks & PowerPoint presentations available at telephonedoctor.com/workbooks/ | ||||||||
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0 of 1 copy available at University College of the North Libraries.
Topic
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