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The goals of customer service
VHS
VHS
| Call number: | HF 5415.5 .G63 1991 | ||||||||
| Publisher: | Princeton, NJ : Films for the Humanities & Sciences, c1991. | ||||||||
| Phys. Desc.: | 1 videocassette (20 min.) : sd., col. ; 1/2 in. | ||||||||
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1 of 1 copy available at University College of the North Libraries.
Meeting customer expectations
VHS
VHS
| Call number: | HF 5415.5 .M44 1991 | ||||||||
| Publisher: | Princeton, NJ : Films for the Humanities & Sciences, c1991. | ||||||||
| Phys. Desc.: | 1 videocassette (20 min.) : sd., col. ; 1/2 in. | ||||||||
|
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1 of 1 copy available at University College of the North Libraries.
When Things Go Wrong
E-video
E-video
| Publisher: | [Place of publication not identified] : Video Arts (Firm), [2015] |
| Phys. Desc.: | 1 online resource (1 video file (7 min., 9 sec.)) : sound, color. |
| Electronic resource: | Part of the Films on Demand collection. |
After Sales
E-video
E-video
| Publisher: | [Place of publication not identified] : Video Arts (Firm), [2015] |
| Phys. Desc.: | 1 online resource (1 video file (5 min., 7 sec.)) : sound, color. |
| Electronic resource: | Part of the Films on Demand collection. |
Communicating Effectively
E-video
E-video
| Publisher: | [Place of publication not identified] : Video Arts (Firm), [2015] |
| Phys. Desc.: | 1 online resource (1 video file (8 min., 2 sec.)) : sound, color. |
| Electronic resource: | Part of the Films on Demand collection. |
Customer Types
E-video
E-video
| Publisher: | [Place of publication not identified] : Video Arts (Firm), [2015] |
| Phys. Desc.: | 1 online resource (1 video file (10 min., 58 sec.)) : sound, color. |
| Electronic resource: | Part of the Films on Demand collection. |
The Power of Behavior
E-video
E-video
| Publisher: | [Place of publication not identified] : Video Arts (Firm), [2015] |
| Phys. Desc.: | 1 online resource (1 video file (7 min., 38 sec.)) : sound, color. |
| Electronic resource: | Part of the Films on Demand collection. |
Customers On the Phone
E-video
E-video
| Publisher: | [Place of publication not identified] : Video Arts (Firm), [2015] |
| Phys. Desc.: | 1 online resource (1 video file (6 min., 21 sec.)) : sound, color. |
| Electronic resource: | Part of the Films on Demand collection. |
First Impressions
E-video
E-video
| Publisher: | [Place of publication not identified] : Video Arts (Firm), [2015] |
| Phys. Desc.: | 1 online resource (1 video file (10 min., 27 sec.)) : sound, color. |
| Electronic resource: | Part of the Films on Demand collection. |
Service for Sales
E-video
E-video
| Publisher: | [Place of publication not identified] : Video Arts (Firm), [2015] |
| Phys. Desc.: | 1 online resource (1 video file (6 min., 25 sec.)) : sound, color. |
| Electronic resource: | Part of the Films on Demand collection. |
