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Building blocks for improving customer relationships 20 philosophies for improving the quality of customer care : learning the difference between the concept of customer service and the demonstration of caring for the customer
E-book
E-book
| Publisher: | Newport News, Va. : Richard Flint International, 2011. |
| ISBN: | 9780937851371 (electronic bk.) |
| Phys. Desc.: | 1 online resource : ill. |
| Electronic resource: | Click to access e-item (UCN/Public Library card required) |
Winning with the customer from Hell a survival guide
E-book
E-book
| Publisher: | Toronto [Ont.] : ECW Press, c2004 |
| ISBN: | 9781550226300 (electronic bk.) |
| Phys. Desc.: | 1 electronic text (xvii, 212 p.) : digital file. |
| Electronic resource: | desLibris e-book: |
Winning with the customer from Hell a survival guide
E-book
E-book
| Publisher: | Toronto [Ont.] : ECW Press, c2004 |
| ISBN: | 9781550226300 (electronic bk.) |
| Phys. Desc.: | 1 electronic text (xvii, 212 p.) : digital file. |
| Electronic resource: | desLibris e-book: |
CRM in real time empowering customer relationships
E-book
E-book
| Publisher: | Medford, N.J. : CyberAge Books, c2008. |
| ISBN: | 9781937290719 (electronic bk.) |
| Phys. Desc.: | 1 online resource (xv, 368 p.) : ill. |
| Electronic resource: | Click to access e-item (UCN/Public Library card required) |
Getting naked a business fable about shedding the three fears that sabotage client loyalty
E-book
E-book
| Publisher: | San Francisco, CA : Jossey-Bass, c2010. |
| ISBN: | 9780470597583 (electronic bk. : Adobe Digital Editions) |
| Edition: | 1st ed. |
| Phys. Desc.: | 1 online resource (ix, 220 p.) |
| Electronic resource: | Click to access e-item (UCN/Public Library card required) |
Getting naked a business fable--about shedding the three fears that sabotage client loyalty
E-audiobook
E-audiobook
| Publisher: | [New York] : Books on Tape, 2010. |
| ISBN: | 9781415965719 (sound recording : OverDrive Audio Book) |
| Electronic resource: | Click to access e-item (UCN/Public Library card required) |
Customer service for dummies
E-book
E-book
| Publisher: | Hoboken, NJ : Wiley, c2006. |
| ISBN: | 0470049723 (electronic bk. : Adobe Reader) |
| Edition: | 3rd ed. |
| Phys. Desc.: | 1 online resource (380 p.) : ill. |
| Electronic resource: | Click to access e-item (UCN/Public Library card required) |
The 10 golden rules of customer service : & the story of the $6,000 egg
Book
Book
| Call number: | HD 38.4 .D863 2019 | ||||||||
| Publisher: | Napervill, IL : Simple Truths, [2019] | ||||||||
| ISBN: | 9781492679530 (hardcover) | ||||||||
| Phys. Desc.: | xxii, 101 pages : color illustrations ; 19 cm | ||||||||
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1 of 1 copy available at University College of the North Libraries.
Never lose a customer again : turn any sale into lifelong loyalty in 100 days
Book
Book
| Call number: | HF 5415.5 .C6144 2018 | ||||||||
| Publisher: | New York : Portfolio/Penguin, [2018] | ||||||||
| ISBN: | 9780735220034 (hardcover) | ||||||||
| Phys. Desc.: | x, 353 pages : illustrations ; 24 cm | ||||||||
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1 of 1 copy available at University College of the North Libraries.
The Art Of Selling
E-video
E-video
| Publisher: | [Place of publication not identified] : Video Arts (Firm), [2007] |
| Phys. Desc.: | 1 online resource (1 video file (28 min., 8 sec.)) : sound, color. |
| Electronic resource: | Part of the Films on Demand collection. |
