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The mediator's toolkit : formulating and asking questions for successful outcomes / Gerry O'Sullivan.
Conflict resolution [electronic resource] : mediation tools for everyday worklife / Daniel Dana.
The practitioner's guide to mediation : a client-centered approach / Stephen K. Erickson and Marilyn S. McKnight.
The forgotten peace [electronic resource] : mediation at Niagara Falls, 1914 / Michael Small.
The mediator's handbook [electronic resource] / Jennifer E. Beer & Caroline C. Packard ; with Eileen Stief.
Choices in approaching conflict : understanding the practice of alternative dispute resolution.
The essential guide to workplace mediation & conflict resolution [electronic resource] : rebuilding working relationships / Nora Doherty & Marcelas Guyler.
Conflict resolution for the helping professions / Allan Edward Barsky.

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