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Managing difficult situations
VHS
VHS
| Call number: | HF 5415.5 .M36 1991 | ||||||||
| Publisher: | Princeton, NJ : Films for the Humanities & Sciences, c1991. | ||||||||
| Phys. Desc.: | 1 videocassette (20 min.) : sd., col. ; 1/2 in. | ||||||||
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1 of 1 copy available at University College of the North Libraries.
The goals of customer service
VHS
VHS
| Call number: | HF 5415.5 .G63 1991 | ||||||||
| Publisher: | Princeton, NJ : Films for the Humanities & Sciences, c1991. | ||||||||
| Phys. Desc.: | 1 videocassette (20 min.) : sd., col. ; 1/2 in. | ||||||||
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1 of 1 copy available at University College of the North Libraries.
Meeting customer expectations
VHS
VHS
| Call number: | HF 5415.5 .M44 1991 | ||||||||
| Publisher: | Princeton, NJ : Films for the Humanities & Sciences, c1991. | ||||||||
| Phys. Desc.: | 1 videocassette (20 min.) : sd., col. ; 1/2 in. | ||||||||
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1 of 1 copy available at University College of the North Libraries.
Understanding what the customer wants
VHS
VHS
| Call number: | HF 5415.5 .U53 1991 | ||||||||
| Publisher: | Princeton, NJ : Films for the Humanities & Sciences, c1991. | ||||||||
| Phys. Desc.: | 1 videocassette (20 min.) : sd., col. ; 1/2 in. | ||||||||
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1 of 1 copy available at University College of the North Libraries.
Tuning in to the customer
VHS
VHS
| Call number: | HF 5415.5 .T86 1991 | ||||||||
| Publisher: | Princeton, NJ : Films for the Humanities & Sciences, c1991. | ||||||||
| Phys. Desc.: | 1 videocassette (20 min.) : sd., col. ; 1/2 in. | ||||||||
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1 of 1 copy available at University College of the North Libraries.
Handling customer service stress
VHS
VHS
| Call number: | HF 5415.5 .H36 1991 | ||||||||
| Publisher: | Princeton, NJ : Films for the Humanities & Sciences, c1991. | ||||||||
| Phys. Desc.: | 1 videocassette (20 min.) : sd., col. ; 1/2 in. | ||||||||
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1 of 1 copy available at University College of the North Libraries.
Body language in customer service
VHS
VHS
| Call number: | HF 5415.5 .B62 1991 | ||||||||
| Publisher: | Princeton, NJ : Films for the Humanities & Sciences, c1991. | ||||||||
| Phys. Desc.: | 1 videocassette (20 min.) : sd., col. ; 1/2 in. | ||||||||
|
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1 of 1 copy available at University College of the North Libraries.
Superior customer service
VHS
VHS
| Call number: | HF 5415.5 .S87 1991 | ||||||||
| Publisher: | Princeton, NJ : Films for the Humanities & Sciences, c1991. | ||||||||
| Phys. Desc.: | 1 videocassette (20 min.) : sd., col. ; 1/2 in. | ||||||||
|
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1 of 1 copy available at University College of the North Libraries.
