Telling the technical services story : communicating value

Edwards, Kimberley A (editor.). Mackenzie, Tricia (editor.).

Summary: "This contributed work provides useful tips for telling a compelling story about the value of technical services work. With this collection, you'll learn about specific initiatives to improve communication within departments, across the library, and campus wide"--

Record details

ISBN: 9780838949467 (softcover)
Physical Description: print
x, 229 pages : illustrations, charts, forms ; 23 cm
Publisher: Chicago : ALA Editions, 2021.
Copyright: ©2021

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references and index.

Formatted Contents Note:

Part I: Communication within the Department. Usable Documentation for Technical Services: How to Win Friends and Confluence People / Autumn Faulkner and Emily Sanford -- Using Basecamp Project Management Software to Improve Communication and Efficiency / Patrick Flanagan -- Retreating to Advance Together: Communicating through Internal and External Retreats / Gwen Meyer Gregory -- Up, Down, and Sideways: Multidirectional Communication within a Multifaceted Technical Services Project / Melissa Moll and Shelby Strommer -- Part II: Communication across Library Departments. Small but Mighty: Cultivating a Community of Practice to Document the Past and Prepare for the Future / Kaylan Ellis, Jennifer Donley, and Christopher Deems -- Interdepartmental Communication through Informational Classes: Creating a Community of Cataloging and Metadata Stakeholders in an Academic Library / Xiying Mi, Bonita Pollock, and Brian Falato -- Improving Interdepartmental Communication and Workflows: A Survey of Workflow Tools and Implementation of Trello at University of Colorado Boulder Libraries / Erin Block and Kimberly Lawler -- Communicating E-Resource Access Issues: Marymount University's Steps to Creating and Troubleshooting Training for Public Services / Meghan Burke -- Investigating Communication Breakdown among Technical Services Departments and Subject Librarians / Jennifer Mezick and Elyssa M. Gould -- Part III: Communication Outside the Library. Collections as a Campus Conversation: The Colorado School of Mines' Approach to Collection Development / Anna Seiffert -- What Difference Does It Make? Marketing in Technical Services at a Special Library / Hilary Hargis and Jenny Novacescu -- Continuous Improvement: Using Collaboration Between Technical Services, IT, and Public Services to Make an Impact / Heather Jeffcoat, Marlee Givens, Sofia Slutskaya, and Karen E. Viars -- Expand Your Reach, Empower Your Community: Implementing a Metadata Outreach Service Program / Maggie Dull -- Hope for the Best, Prepare for the Worst: A Case Study for Engaging Faculty and University Administration with a Multi-year Deselection Project / Jamie Hazlitt and Glenn Johnson-Grau -- Appendixes. Appendix A: Follow-Up Survey Questions -- Appendix B: Example of a Collections Updates Email -- Appendix C: Browse Feature in Primo -- Appendix D: Questions for IRB Protocol "How Undergraduate Students Use the Primo Catalog" -- About the Contributors -- Index.