"This book provides library workers with the tools they need to provide excellent customer service and a safe environment to all patrons regardless of ability"--
Introduction: disability is not a bad word / by Kodi Laskin -- One. Service animals / Kodi Laskin -- Two. Mobility aids / Lean Keevan -- Three. Speech assisted technology / Kacie Kruzie -- Four. Blindness and low vision / Katherine Schneider -- Five. Deaf and hard of hearing / Celcilia James -- Six. Learning differences / Alex Kerr -- Conclusion: communication is key / by Kodi Laskin.