The 10 golden rules of customer service : & the story of the $6,000 egg

Duncan, Todd 1957- (author.). Duncan, Deb, (author.).

Summary: The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service. In The $6,000 Egg , authors Todd and Deb Duncan shares the 10 Golden Rules of Service that help change the destiny of your company.

Record details

ISBN: 9781492679530 (hardcover)
Physical Description: print
xxii, 101 pages : color illustrations ; 19 cm
Publisher: Napervill, IL : Simple Truths, [2019]
Copyright: ©2019

Content descriptions

Formatted Contents Note:

Golden Rule No. 1: Go beyond and beyond and beyond -- Golden Rule No. 2: Delight the customer every step of the way -- Golden Rule No. 3: Make the milestones magical and memorable -- Golden Rule No. 4: Serve! -- Golden Rule No. 5: Use over-the-top communication to WOW the cusomter -- Golden Rule No. 6: Deliver the unexpected to create business karma -- Golden Rule No. 7: Blow your customer away -- Golden Rule No. 8: Offer sizzling guarantees -- Golden Rule No. 9: Recover boldly -- Golden Rule No. 10: Make saying thank you a big-time event.