Communicating Effectively

Infobase, (film distributor.). Video Arts (Firm) (Added Author).

Summary: The Customer Service Essentials series highlights topics important to good customer service. By the end of this episode, viewers should be able to effectively use different questioning techniques to help understand customer needs and deliver appropriate and timely customer service.

Record details

Physical Description: remote
1 online resource (1 video file (8 min., 2 sec.)) : sound, color.
Publisher: [Place of publication not identified] : Video Arts (Firm), [2015]
Distributor: New York, N.Y. : Distributed by Infobase, 2016.
Copyright: ©2015

Content descriptions

General Note:	Originally released by Video Arts (Firm), 2015. Streaming video file encoded with permission for digital streaming by Infobase on October 25, 2016.
Restrictions on Access Note:	Access requires authentication through Films on Demand.
Target Audience Note:	11 & up.
System Details Note:	Streaming video file. System requirements: FOD playback platform.
Language Note:	Closed-captioned.
Source of Description Note:	Title from distributor's description (Infobase, November 16, 2016)