Exceptional Customer Service Skills

Films Media Group, (film distributor.). National Educational Video, Inc., (production company.).

Summary: In this presentation, Liz Barlowe discusses how to enhance your practice with proven strategies that keep clients and their responsible parties happy. She outlines skills to increase referrals and profitability, and provides quality assurance programs that work.

Record details

Physical Description: 1 online resource (1 video file (1 hr. 4 min. 21 sec.)) : sound, color.
remote
electronic resource
Publisher: [Place of publication not identified] : National Educational Video, Inc, [2013]
Distributor: New York, N.Y. : distributed by Films Media Group, 2015.
Copyright: ©2013

Content descriptions

General Note:	Streaming video file encoded with permission for digital streaming by Films Media Group on June 26, 2015.
Formatted Contents Note:	Introduction: Exceptional Customer Service Skills (2:51) -- Defining Customer Service (2:09) -- Clients (8:22) -- Families/Responsible Party (10:25) -- Referral Sources (5:32) -- Vendors (8:28) -- Skills (4:45) -- Managing Disgruntled Clients (5:56) -- Quality Assurance Programs (6:20) -- Is Using an Answering Machine Good Customer Service? (4:14) -- Do You Talk about Customer Service During a Care Team Meeting? (4:28) -- Credits: Exceptional Customer Service Skills (0:14)
Restrictions on Access Note:	Access requires authentication through Films on Demand.
Participant or Performer Note:	Hosted by Liz Barlowe.
Target Audience Note:	12 & up.
System Details Note:	System requirements: FOD playback platform.
Language Note:	Closed-captioned.
Source of Description Note:	Title from distributor's description (Films Media Group, February 13 2016)