Conflict resolution a win/win approach

Coastal Training Technologies Corp. (firm) (Author).

Summary: All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development. But if it is dealt with improperly, it can spiral out of control and end up in violence or worse. Ensure that your employees understand the nature of conflict, show them successful conflict resolution methods and have them master the techniques that ensure a win-win situation. The program's training points include: causes of conflict; skills for conflict resolution; communicating effectively. --

Record details

Physical Description: videorecording
videodisc
1 videodisc (25 min.) : sound, colour ; 4 3/4 in.
Publisher: Virginia Beach, VA : Coastal Training Technologies Corp., 1997.

Content descriptions

Formatted Contents Note:	Includes: Interactive Training Scenes ; Training Points ; Resource Material for DVD-ROM.
System Details Note:	DVD.
Language Note:	English.