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The goals of customer service Cover Image VHS VHS

The goals of customer service

Hawkos, Shelley. (Added Author). Heil, Dick. (Added Author). Films for the Humanities & Sciences (Firm) (Added Author).

Summary: Describes and defines what customer service is by presenting common consumer complaints and compliments; considers what skills to cultivate in order to produce good customer service. Outlines areas for organizations to focus on.

Record details

  • Physical Description: videorecording
    videocassette
    1 videocassette (20 min.) : sd., col. ; 1/2 in.
  • Publisher: Princeton, NJ : Films for the Humanities & Sciences, c1991.

Content descriptions

Creation/Production Credits Note: Producers/directors, Shelley Hawkos, Dick Heil.
System Details Note:
VHS format.

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Subject: Customer services

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Available copies

  • 1 of 1 copy available at University College of the North Libraries.

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  • 0 current holds with 1 total copy.
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Location Call Number / Copy Notes Barcode Shelving Location Holdable? Status Due Date
The Pas Campus Library HF 5415.5 .G63 1991 (Text) 38500000406707 Stacks Volume hold Available -
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