Customer service for dummies

Summary: Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments.

Record details

ISBN: 0470049723 (electronic bk. : Adobe Reader)
ISBN: 9780470049723 (electronic bk. : Adobe Reader)
Physical Description: electronic resource
remote
1 online resource (380 p.) : ill.
Edition: 3rd ed.
Publisher: Hoboken, NJ : Wiley, c2006.