The essential guide to workplace mediation & conflict resolution rebuilding working relationships

Doherty, Nora. (Author). Guyler, Marcelas. (Added Author).

Summary: "The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature of mediation, its uses and the skills needed to employ it. Presenting a range of techniques and processes and a number of case studies, the book offers effective advice for resolving conflict at all levels: one-on-one disputes, team discord and even boardroom wrangles." "Written primarily for those people in organizations who are on the front line and who have to anticipate, pre-empt or defuse conflicts on a daily basis, this book is a reference for those looking to promote productive working relationships."--BOOK JACKET.

Record details

ISBN: 9780749454302 (electronic bk.)
ISBN: 074945430X (electronic bk.)
Physical Description: electronic resource
remote
1 online resource (x, 196 p.) : ill.
Publisher: London ; Philadelphia : Kogan Page, 2008.

Content descriptions

Bibliography, etc. Note:	Includes bibliographical references (p. [186]-192) and index.
Formatted Contents Note:	Pt. I. Workplace mediation -- 1. So what exactly is workplace mediation? -- 2. example of a breakdown in a workplace relationship: Wendy and Mark -- 3. Just how does mediation work? -- 4. Finding your way around conflict resolution: what is special about mediation? -- 5. How mediation can be used within organizations -- 6. Workplace mediation for teams -- 7. Team mediation and group dynamics -- 8. Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization -- Pt. II. Mediation in action: case studies of real life workplace mediations -- 9. Case studies of workplace mediation between two employees -- 10. Case studies of workplace mediation with teams -- 11. Case studies of workplace mediation for boardroom conflicts -- Pt. III. philosophy and processes of mediation: in support of conflict managers and organizational development -- 12. Why do conflicts arise? Some universal, individual and interpersonal models -- 13. Why and how should managers respond to conflict? -- 14. philosophy of mediation and the business of empowerment -- 15. 'Beyond mediation': the culture of mediation and organizational development.
Source of Description Note:	Description based on print version record.